Terms of service

This agreement governs the general terms and conditions of purchase for the various products and services offered on this website by HOCKEYSHOP, Tax ID No. 11845497Z, and registered office at Calle de Reus 16, 28044 Madrid (Spain).

By completing the registration process and purchasing any of our products, the CUSTOMER expressly accepts and agrees to the clauses specified below, as well as the terms and conditions of access and use of our portal and its privacy policy, accessible through the "Privacy Policy" link.

The CUSTOMER acknowledges that they have sufficient legal capacity to enter into a contractual agreement.

This agreement is permanently accessible in the legal notices on our website.

1. PRICES AND TAXES

In consideration for the purchased product, the CUSTOMER expressly agrees to pay HOCKEYSHOP the amounts specified at the time of purchase in the price list established on the website www.hockeyshopmadrid.com for the selected products.

The products offered on this website are subject to Value Added Tax (VAT), which is INCLUDED in the prices listed for each product.

Delivery of the items will be deemed to be located in the VAT-applicable territory if the delivery address is located in Spanish territory, excluding the Canary Islands, Ceuta, and Melilla. The applicable VAT rate will be the legally applicable rate at any given time, depending on the specific item in question. For orders destined for the Canary Islands, Ceuta, and Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

For shipments to countries within the European Union, Spanish VAT will be deducted, and the VAT rate corresponding to the destination country will be applied.

Shipping costs are NOT included in the price of the products.

Once the product selection is complete, prior to confirming the order and proceeding to payment, the final purchase price will appear on the screen, including VAT (Value Added Tax) and any applicable processing fees. These fees will be reflected in the order form at the time of purchase and on the invoice.

Anything not specified in the description as included is not included.

2. PURCHASE PROCEDURE

Only individuals over 14 years of age and companies may place orders through this website.

All our products are individually detailed on the website. The procedure for making and managing your purchase is indicated on the website, and you only need to follow these steps:

a) Choose the product you wish to purchase.
b) When selecting a product, it will be added to your Shopping Cart, and you can choose to continue shopping or process the order.
c) If applicable, to process the order, you must complete a form with your personal information upon request to formalize the purchase process, unless you are a registered user on our website. In the latter case, to continue with the purchase process, simply enter the username and password you generated during registration and log in to your account to proceed with the purchase process. Through your account, you can manage the information we have and modify or update your information.
d) The order will then be verified, detailing the selected items individually, and calculating the total price.
e) You will also need to provide the billing and delivery addresses for your purchase. You may also provide a single address for billing and delivery.
f) Once the process has been completed, you must first check a box indicating your reading and acceptance of the terms and conditions of sale.
g) The website will provide you with the payment methods based on the payment method chosen in each case.
h) Once you have entered the payment details, you must confirm the order by clicking the "Buy" button.
i) Once you click the "Buy" button, the product will be delivered.

The CUSTOMER is informed that the photographs and descriptions of the products on the website are an approximate representation of the products and services offered and therefore may differ from the original. The descriptions and illustrations of the products offered through this website are provided for informational purposes only.

3. AVAILABILITY AND DELIVERY

The products offered by HOCKEYSHOP are available for distribution throughout the Iberian Peninsula, the European Union, and other countries, excluding internationally sanctioned countries.

Orders will be processed once payment has been successfully received.

The products offered by HOCKEYSHOP are always subject to availability, which will be specifically indicated on our website for each product. Therefore, if an item offered is unavailable, the customer will be duly informed of its unavailability for purchase. Under normal conditions, all products listed on our website are available for delivery within the indicated timeframes.

In cases where, after the order has been placed, the product purchased by the CUSTOMER is out of stock, the CUSTOMER will be duly informed and offered an alternative product with similar characteristics and equal price and quality to the one purchased. If, despite this, the CUSTOMER is not interested in accepting the proposed alternative, HOCKEYSHOP will refund the amount already paid and inform the CUSTOMER of the refund procedures and deadlines.

Home delivery times will depend on the product purchased, but as a general rule, the approximate delivery time will be 3 days from the time of purchase and the moment we confirm payment. These delivery times are approximate and in no way binding on HOCKEYSHOP.

Deliveries will be made on weekdays (Monday to Friday). It is recommended that the CUSTOMER state their preferred delivery time when completing the order details in the Comments section.

Home delivery of the purchased product will be made by the carrier along with a delivery note to the address indicated on the order form, which the CUSTOMER must sign as proof of receipt. Likewise, the CUSTOMER will be duly informed in the event of an incident or delay in delivery for any reason.

If delivery is not possible at the indicated address due to the recipient's absence, the carrier will contact the CUSTOMER directly to arrange either a delivery time or the collection of the package at the corresponding branch, or, in any case, to inform them of the next steps. After this deadline, if the order has not been collected, it will be returned to our warehouse and an email will be sent indicating how the final delivery will be made. In the latter case, the shipping costs will be borne by the CUSTOMER.

In the event that delivery is impossible due to an incorrect address, the cost of reshipping the order will be borne by the CUSTOMER. HOCKEYSHOP is not responsible for delays in the delivery of purchased items due to causes attributable to the carrier.

The CUSTOMER may also purchase and collect the order at our store at Calle de Reus 16, 28044 Madrid (Spain). HOCKEYSHOP will send the CUSTOMER an email when the purchase is ready for pickup. The delivery time for this option is the same as the store's. To pick up the order, the CUSTOMER must present the order receipt, which they will receive by email.

To ensure you are always informed about the progress of your purchase, you will receive an email confirming your order and payment.

The CUSTOMER can also check the status of their order through our website by accessing their customer account and contacting us via our contact phone number or WhatsApp.

4. PAYMENT AND PAYMENT TERMS

The following payment methods are accepted:

• Credit or Debit Card: The transaction is made by connecting directly to BBVA through its payment gateway. Visa, MasterCard, ApplePay, GooglePay, and American Express cards are accepted (Amex only in-store, not online). Bank Transfer: By making a deposit of the total purchase amount into the indicated checking account, using the order number as the payment method.
• Bizum: By making a payment of the total purchase amount to the store's phone number provided, using the order number as the payment method.
• Payment in Store: For orders under €50, payment can be made in full in store upon pickup. For orders over €50, a 50% deposit will be required via Bizum or bank transfer. For personalized and/or custom-made products, 100% of the total amount will be required upfront.
• PayPal: An additional 3.5% will be charged to the total order when paying with PayPal.

Once payment is made, you will receive a confirmation email.

HOCKEYSHOP does not have access to your credit card information. All our payment systems are completely secure.

Payments are due prior to delivery of the product or provision of the service, so HOCKEYSHOP will not provide the requested product until payment has been received. HOCKEYSHOP reserves the right to temporarily or permanently cancel the services provided in the event of any payment collection issues.

5. INVOICES

You will receive your invoice along with the product upon delivery.

The CUSTOMER is responsible for confirming receipt of notifications and informing us of any changes to their information. HOCKEYSHOP is exonerated from any liability arising from this circumstance.

6. WARRANTY

All our products are subject to quality controls and are guaranteed against manufacturing defects for a period of two years from delivery of the product. The warranty covers any manufacturing, design, or material defects, although any lack of conformity must be reported within two months of becoming aware of it. The warranty only covers defective products. It does not cover damage, misuse, or other incidents not attributable to a supplier defect or a defect in the product. During the warranty period, the CUSTOMER may return the product, and we will repair or replace it, discount it, or terminate the contract, as appropriate. These actions will be free of charge to the consumer and user. Shipping costs incurred for returns under warranty will NOT be borne by the CUSTOMER.
Sticks are not guaranteed against breakage.

The warranty document is the purchase invoice.

7. RETURNS

The following conditions for returning our products do not apply to exercising the right of withdrawal.

Returns or exchanges of products will only be accepted in the event of a manufacturing defect, damage in transit, or delivery errors, and as long as they are unused. In any case, no more than 14 days must have passed since receipt of the product, and the packaging and accessories must be included. Prior to acceptance, verification will be made that the product is a manufacturing or packaging defect or anomaly, and not due to improper or negligent use, handling, or storage. The corresponding delivery note or invoice will always be included.

In the case of a return due to a manufacturing or packaging defect, or in the case of an error in the order, the CUSTOMER will be offered, if possible, a repair of the part or its replacement with an alternative at no additional cost and without the CUSTOMER's right to any compensation. The costs incurred in shipping the repaired or corrected order will be borne by HOCKEYSHOP.

In any case, the return will always be subject to prior examination by HOCKEYSHOP of the condition of the returned product and verification by the supplier that the requirements set forth in these terms of sale have been met. Once the return is received, and if applicable, we will refund the amount charged within a maximum period of 30 days and under the same terms used to make the payment.

HOCKEYSHOP reserves the right to reject returns reported or sent outside the established timeframe or products that are not in the same condition as when received.

Returns will be processed by sending an email to info@hockeyshopmadrid.com with a description of the reasons and reasons given for the return. It is also necessary to provide the full name and order reference number. Once the request is received, we will process it promptly.
The cost of returning the product to our store is the responsibility of the CUSTOMER.

Items that have been personalized, custom-made, or made-to-measure will not be accepted for return (assembled skates, custom boots, etc.).

HOCKEYSHOP is not obligated to accept returns on products purchased in-store. In these cases, the exchange of size or product will be at HOCKEYSHOP's discretion, without implying any obligation.

8. RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within 14 calendar days without providing any justification for items purchased online.

The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

To exercise your right of withdrawal, you must notify HOCKEYSHOP in our store or by email: info@hockeyshopmadrid.com, of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax, or email). You can use the withdrawal form template shown below.

Withdrawal Template
To the attention of
HOCKEYSHOP
Calle de Reus 16
28044 Madrid
info@hockeyshopmadrid.com

I hereby inform you that I withdraw from my sales contract for the following item:

Received/Ordered on:

Consumer's name:

Consumer's signature

Date

To comply with the withdrawal period, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional return costs, if applicable), without undue delay and, in any event, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

The CUSTOMER will bear the direct costs of returning the goods. Therefore, the cost of collection will be deducted from the refund, except in the case of defective quality, a shipping error on our part, or a size exchange.

We will process the refund using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund. We inform you that we may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever is met first.

Once you have notified us of your withdrawal request, you must return or deliver the HOCKEYSHOP goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date you notify us of your decision to withdraw from the contract. The deadline will be deemed met if you return the goods before this deadline has expired.

The returned goods must be in perfect condition, undamaged, unused, deformed, and free of signs of wear, scratches, or stains. You will be responsible for any decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the goods.

9. EXECUTION OF THE CONTRACT AND MODIFICATIONS TO SERVICES

This contract will be finalized upon payment for the product and the sending of a confirmation email to the CUSTOMER with a description of the purchase.

HOCKEYSHOP reserves the right to modify the characteristics and conditions of its services in any way, always with the aim of improving them and benefiting the CUSTOMER.

10. OBLIGATIONS OF THE PARTIES

HOCKEYSHOP undertakes to provide the CUSTOMER with the contracted products and services, applying the utmost diligence in the provision of the service, as well as to ensure the maintenance of the facilities necessary for the operation of the network, providing adequate technical and IT equipment, and to manage the logistics, shipping, and delivery of the purchase made through the carrier.

The CUSTOMER undertakes to use the services made available in good faith, without violating any applicable laws or infringing the rights of third parties, as well as to pay for the selected product in the time and manner established in these terms of sale and to receive it at the place indicated for delivery.

HOCKEYSHOP does not guarantee that the availability of the service covered by this contract will be continuous and uninterrupted due to circumstances arising from Internet network problems, computer device failures, and other unforeseen circumstances. Therefore, the CUSTOMER agrees to bear these circumstances within reasonable limits and expressly waives any liability against HOCKEYSHOP for any possible failures, errors, or misuse of the contracted service.

11. COMMUNICATIONS

All notifications between the parties will preferably be made via email. The CUSTOMER is responsible for confirming receipt of notifications and informing HOCKEYSHOP of any changes to their data, which will be exonerated from any liability arising from this circumstance. In the event of any changes, the CUSTOMER must notify HOCKEYSHOP at the indicated email address.

In compliance with Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce, we inform you that our commercial communications and information regarding our website and the products offered therein will be sent by email to the email address you provide, always revocable. In any case, you have the option to reject our commercial communications by sending an email to info@hockeyshopmadrid.com with the word "UNSUBSCRIBE" in the subject line.

12. COMMITMENT, ACCEPTANCE, AND VALIDITY OF THE CONTRACT

The CUSTOMER acknowledges having read and accepted the legal terms of use and the privacy policy of the website.

The CLIENT acknowledges that they have understood all the information regarding the products and services, including, where applicable, delivery information, offered on our website, as well as all the conditions and stipulations contained in this electronic contract. Therefore, they affirm that they are sufficient to exclude any error in the consent to this contract, and therefore, they fully and expressly accept them.

The CLIENT is fully aware that acceptance and execution of this contract will take place by providing their data and clicking the "Buy" button on our website and will be completed upon payment for the service.

13. APPLICABLE REGULATIONS

This contract is of a commercial nature and will be governed by and construed in accordance with Spanish law.

In the event of any discrepancy or difference between the parties regarding the interpretation, content, or execution of the Contract that cannot be resolved by mutual agreement, the Parties will submit to the courts or tribunals with jurisdiction in each case. In the absence of mandatory jurisdiction, the Parties shall submit to the courts and/or tribunals of Madrid.

We also provide our customers with the following link to access the official online dispute resolution platform of the European Commission:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=ES

14. PERSONAL DATA

See our Privacy Policy.

Attention: These General Conditions of Purchase were updated as of March 31, 2023. We may modify them at any time, as well as vary the list of prices and products offered. Please check the date of issue each time you visit our website to ensure that no changes have been made that affect you.

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** NOTICE ABOUT HOCKEY STICKS **

The sticks distributed by Hockeyshop are manufactured exclusively by world-renowned, top-tier brands.

The sticks are made with selected, top-quality wood and comply with the current regulations of the bodies that govern international roller hockey competitions. We must keep in mind that "wood," the raw material of the sticks, is sensitive to many external factors such as temperature, humidity, and sunlight. These factors cause the wood to change its structural state, affecting its strength or useful life. This does not mean that it is exposed to a manufacturing defect. Another element to consider is the impacts to which the stick is subjected; it must be understood that sticks are designed to hit the ball; and in this sense, the technique applied in passing and shooting is fundamental, since it is evident that repeated inappropriate impacts with the ground significantly affect the stick's durability. Subjecting them to blows during celebrations or in acts of anger or frustration (something very common these days) causes significant internal damage that will lead to obvious problems in the short term.
Hockey sticks are manufactured and designed to be used on smooth, even surfaces with a very low level of friction or abrasion; using them improperly or on unsuitable surfaces causes deterioration and reduces their useful life.

For this reason, and to preserve their preservation, it is important to avoid using them off the rink or in activities that have nothing to do with the sport. From our experience in the world of hockey, we have seen sticks used improperly countless times and in very unusual situations, especially when it comes to children. These situations are often unknown to parents who then find themselves with a damaged stick, concluding that it is a defect or poor quality of the item. It's not that nothing can be done with the stick...you can and should simply play hockey.

Another important point to keep in mind is selecting the right stick in terms of structure and features for each class or type of player. High-end models don't necessarily mean they'll last longer; sometimes they're even more sensitive. Similarly, beginner models are only suitable for beginners and aren't ideal for children who are already competing. The structural difference between compact sticks and laminated sticks should be taken into account. In the case of compact models, the blade is made from a single piece of wood. They tend to be more durable when touched by the court, but are more sensitive to strong impacts with the ball since the blade isn't protected or reinforced with any additional elements; it's simply the strength of that piece of wood. On the other hand, laminated sticks do have an outer layer of fiber that makes them more resistant, but they are much more sensitive to impacts with the ground and abrasive surfaces. Their blades are made of small sheets of wood that structurally function as a block but can break individually, causing small cracks in the area that rubs against the ground. However, in most cases, these damages do not affect the quality of hitting and passing. For all the reasons described, guaranteeing the useful life or durability of a stick is subjective, since from our perspective, it is impossible to measure the proper or improper use to which it has been exposed. We understand that, as a sensitive item, aspects such as its care and preservation are essential. We do not intend this fact to exempt us from responsibility regarding the quality of our products, but we will assume responsibility for cases where material defects with cracks are evident and are not due to damage caused by improper use.

Finally, we must make it very clear that a good stick does not equal a stick that will last over time. A good stick is one that transmits good sensations to the player. That same stick model can last a player a week, a month, or a year, depending on thousands of circumstances. Hence, there are countless brands and models of sticks on the market, each with different characteristics that transmit very different sensations to each player. In roller hockey, attempts have been made to manufacture sticks from components other than wood to make the product more durable, but without definitive results, due to the vibrations produced when hitting the ball, which are transmitted to the athlete's entire body, especially the arm, causing injuries such as tendonitis and the well-known tennis elbow injury.
Wood is the material that best absorbs these vibrations, and therefore wooden sticks are the most requested and used by all roller hockey professionals.